Frequently Asked Questions
Wedding FAQs
We do not have a minimum spend for a la carte wedding flowers, choose as much or as little as you like.
Our ‘A la Carte’ menu offerings are perfect for smaller or medium-sized events that do not require a complicated order, setup, or end-of-party takedown.
You can mix and match items according to your wants and needs.
Simply choose your desired look, items, quantity, and budget for various people and areas of the event, ensuring you add any notes to the designer that are important to you. Finally, choose if a pick-up or delivery is preferred.
There is no setup or take-down offered for a la carte weddings.
At Lilies White, we are committed to fostering an inclusive and welcoming environment for all. We believe that diversity is our strength and embrace people of all sexual orientations, religions, races, genders and backgrounds.
While that has been the typical process in the past, Lilies White has now transitioned how we operate.
We are now an online-only floral studio, giving the same great service, amazingly fresh flowers, and designs, via an online
presence. If you have questions or concerns, by all means, reach out (email is best!), however, we have now concluded the services for onsite, face-to-face meetings and larger-scale weddings that require customization and setup, etc.
Yes, you can choose either.
Pick-ups must be organized during our open hours of operation.
Delivery is available Monday through Saturday~ we require a 2-hour window of time for our delivery service provider.
Deliveries are charged based on location and volume. If those details are unknown on the day of your order, simply choose 1 location and time, and then reach out via email to confirm once those details are known. We will contact you to confirm the price once we know your volume and how many locations, etc.
You can always email us about any delivery concerns and questions.
If your wedding is on a Sunday, flowers will be delivered on Saturday.
We prefer a minimum of 2 weeks’ notice so that the particular flowers and greenery can be sourced, however, in the busy bridal season, it is best to order as early as possible to avoid being fully booked. If you simply require 1 or 2 ‘last minute’ bouquets, you can always visit our regular ‘online order’ page and choose a designer’s choice bouquet. Leave your comments about your preference of colour, flower type, ribbon colour, etc. in the ‘notes to the designer’ field…ensure you let us know it’s for a bridal bouquet!
Once your order has been placed you can email us to make changes up to 2 weeks prior to your event, and we will do our very best to accommodate.
A full refund for cancellation or changes will be provided if it is before 2 weeks of your event date. Refunds after 2 weeks can not be accommodated as your flowers have already been ordered and we are not able to cancel with our suppliers.
If changes are required after your order is placed, simply provide us with the details via email and we will be in touch.
We offer the most popular colour choices and styles of the day.
If there is something particular that you are looking for, let us know in the ‘notes for the designer’ area and we will do our best to accommodate you. Please keep in mind that we choose the best flowers and what is in season and not all colours and types of flowers are not available year-round.
We recommend a cylinder vase with a 3″ wide opening and a height of 7″.
We offer this vase on both the ‘A La Carte’ wedding page and on our ‘DIY’ page, or you can provide your own.
The photos are examples of our past work and will be similar based on your colour and style choices made, however, each piece is custom-designed with the best flowers that are available during the time. Your arrangments will not be an exact replica however the palette and aesthetic will be similar.
Rental items are required to be returned by the Wednesday after your event and must be returned in the boxes they were provided in.
You may do an early morning drop-off, prior to our business opening Monday through Friday, however, this option is not available after our closing hours over te weekend.
We do offer a pick-up/delivery service of rental items after your event for rental items. Email us to inquire about the details or to find out the associated costs.
Lilies White will charge you the wholesale cost to allow us to replace the item.
Boutonnieres, corsages, and flower crowns do not have a water source, so it is important to keep these items cool and refrigerated.
All other flowers will have a water source, so they are fine to store them as they come, however, keep them away from
heat sources or from sitting in direct sunlight.
If you have any other questions that are not addressed here, kindly reach out. We are happy to help!
Party FAQs
We do not have a minimum spend for a la carte party and event flowers, choose as much or as little as you like.
Our ‘A la Carte’ menu offerings are perfect for smaller or medium-sized events that do not require a complicated order, setup, or end-of-party takedown.
You can choose to mix and match according to your wants and needs.
Simply choose your desired look, items, and quantity for various people and areas of the event, ensuring to add any notes to the designer that are important to you, ie if you would like to include your corporate colours, etc.
Finally, choose whether a pick-up or delivery is preferred.
There is no setup or take-down offered for a la carte weddings.
At Lilies White, we are committed to fostering an inclusive and welcoming environment for all. We believe that diversity is our strength and embrace people of all sexual orientations, religions, races, genders, and backgrounds.
While that has been the typical process in the past, Lilies White has now transitioned how we operate.
We are now an online-only floral studio, giving the same great service, amazingly fresh flowers, and designs, via an online
presence. If you have questions or concerns, by all means, reach out (email is best!), however, we have now concluded the services for onsite, face-to-face meetings and larger-scale weddings that require customization and setup, etc.
Yes, you can choose either.
Pick-ups must be organized during our open hours of operation.
Delivery is available Monday through Saturday~ we require a 2-hour window of time for our delivery service provider.
Deliveries are charged based on location and volume. If those details are unknown on the day of your order, simply choose 1 location and time, and then reach out via email to confirm once those details are known. We will contact you to confirm the price once we know your volume and how many locations, etc.
You can always email us about any delivery concerns and questions.
If your event is on a Sunday, flowers will be delivered later on Saturday.
We prefer a minimum of 2 weeks’ notice so that the particular flowers and greenery can be sourced, however, it is best to order as early as possible to avoid being fully booked. If you simply require 1 or 2 ‘last minute’ items, you can always visit our regular ‘online order’ page and choose a designer’s choice bouquet or arrangement. Leave any comments about your preferences in the ‘notes to the designer’ field and we will do our best to accommodate.
Once your order has been placed you can email us to make changes up to 2 weeks before your event, and we will do our best to accommodate.
A full refund for cancellation or changes will be provided if it is before 2 weeks of your event date. Refunds after 2 weeks can not be accommodated as your flowers have already been ordered and we are not able to cancel with our suppliers.
If changes are required after your order is placed, simply provide us with the details via email and we will be in touch.
We offer the most popular colour choices and styles of the day.
If there is a particular element or colour scheme that you are looking for, let us know in the ‘notes for the designer’ area and we will do our best to accommodate you. Please keep in mind that we choose the best flowers of what is in season and not all colours and types of flowers are not available year-round.
The photos are examples of our past work and will be similar based on your colour and style choices made, however, each piece is custom-designed with the best flowers that are available during the time. Your arrangments will not be an exact replica however the palette and aesthetic will be similar.
Rental items are required to be returned by the Wednesday after your event and must be returned in the boxes they were provided in.
You may do an early morning drop-off before our business opening Monday through Friday, however, this option is not available after our closing hours over the weekend.
We do offer a pick-up/delivery service of rental items after your event for rental items. Email us to inquire about the details or to find out the associated costs.
Lilies White will charge you the wholesale cost to allow us to replace the item.
Boutonnieres and corsages do not have a water source, so it is important to keep those items cool and refrigerated.
All other flowers, such as centrepieces and larger podium arrangments will have a water source, so they are fine to store them as they come, however, keep them away from heat sources or from sitting in direct sunlight.
If you have any other questions that are not addressed here, kindly reach out. We are happy to help!